Refund policy
RETURN & EXCHANGE POLICY
At Zeba by Neha, each piece is crafted with care, and every product undergoes quality checks before dispatch to ensure it reaches you in excellent condition.
No Returns or Exchanges
We do not offer returns, refunds, or exchanges for reasons of personal preference, including size, color, or change of mind.
Damaged or Incorrect Products
If you receive a damaged or incorrect item, please notify us within 3 days of delivery by emailing zebabyneha@gmail.com with:
- Your Order Number
- An unedited unboxing video showing the parcel being opened for the first time, clearly showing the damage
- A brief description of the issue
Without the unboxing video, we will not be able to process a replacement. Upon verification, we will arrange a replacement for the affected item, subject to stock availability.
Product Appearance Disclaimer
We make every effort to display product colours and details accurately. However, actual colours may vary slightly depending on your device screen, display settings, and lighting conditions, as well as natural variations in handcrafted pieces.
Contact Us
For any assistance, please contact us at zebabyneha@gmail.com or message us on instagram @zebabyneha